Privacy Policy

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Effective Date: 25th July 2026

Privacy Policy for Dotty Greetings

At Dotty Greetings, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Dotty Greetings (“we”, “our”, or “us”) is an online retailer specialising in greeting cards and related products.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Email: dottygreetings@mail.com

2. Information We Collect

We may collect the following types of personal information:

Information you provide

• Name

• Billing and delivery address

• Email address

• Telephone number (if provided)

• Payment information (processed securely by our payment provider—we do not store your full payment card details)

• Any information you include when contacting us

Information collected automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate about your purchases

• Respond to customer enquiries

• Manage refunds and returns

• Improve our website and customer experience

• Prevent fraud and maintain website security

• Meet our legal and accounting obligations

If you choose to subscribe to our newsletter, we may also send you promotional emails. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data because:

• It is necessary to fulfil a contract with you (such as processing an order)

• We have a legal obligation (such as keeping tax records)

• We have a legitimate interest in operating and improving our business

• You have given consent (for example, to receive marketing emails)

5. Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store or have access to your complete payment card details.

6. Sharing Your Information

We only share your information where necessary, including with:

• Payment processors

• Delivery and courier companies

• Website hosting providers

• IT and security providers

• Professional advisers (such as accountants)

• Government or regulatory authorities where required by law

We never sell your personal information to third parties.

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Keep your shopping basket active

• Remember your preferences

• Analyse website traffic

• Improve website performance

You can control cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

8. Marketing Communications

If you have chosen to receive marketing emails, we may occasionally send you news, offers and product updates.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email

• Contacting us directly

9. How Long We Keep Your Information

We only keep personal information for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

Order information may be retained for up to six years for tax and accounting purposes.

10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we take reasonable steps to protect your information, no method of internet transmission is completely secure.

11. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data where appropriate

• Restrict or object to certain processing

• Withdraw consent where processing is based on consent

• Request transfer of your data to another organisation where applicable

To exercise these rights, please contact us using the details above.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Dotty Greetings

Email: dottygreetings@mail.com

Telephone:  07538793356

If you are not satisfied with how we handle your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO).